Centre for Total Quality Management & Zero Effect Zero Defect

Centre for Total Quality Management & Zero Effect Zero Defect (TQM & ZED) has been set up in 2015 after entering into a MoU with Quality Council of India. The key objective of this MoU is that both PEC and QCI will support each other’s endeavours in delivering academic programs and research activities particularly in the areas of quality management standards and application of statistical quality tools, enabling the industry to improve competitiveness. It will help the industry in the areas like reverse engineering, manufacturing technology, Quality Management Systems including Environment Management System, Occupational Health and Safety Management System, Information Security Management System, Information Technology Service Management Systems and process improvements through lean six sigma.  

One of the vehicles to achieve the above objective is to offer post graduate program in Total Quality Management. PEC started ME (TQEM) in 2011 and the program has been further fortified through its association with QCI and renamed as M.Tech (TQM) from 2015. The course curriculum has been revisited and finalized as per the current requirements of the industry.  The program is highly practice-oriented and provides a good opportunity to the students to learn the concepts in real life scenario by working on live projects in the industry.

Students are mentored by our faculty having rich industrial experience.  Quality experts and practitioners from QCI and Industry regularly visit the centre to deliver lectures and interact with the students. The USP of the program is that students are exclusively trained in Six Sigma methodology, tools, and techniques to enhance their skills in structured problem solving and data analysis. The centre is equipped with state of the art softwares for data analysis such as   MINITAB & SPSS. 

Students of our first batch have been trained in organizations like Bosch Ltd, Bangalore; IFB Industries Ltd, Goa; Panasonic, Haryana, Tata Power, New Delhi and Tata Steel Ltd  Jamshedpur where they undertook projects and demonstrated their  propensity and prowess.

Besides the analytical skills, there is an equal emphasis on grooming the personality of the students by improving their communication and presentation skills. The centre works very closely with other centres and there is a huge emphasis on innovation and creativity.

In addition to Masters Program, the Centre also offers certification courses in Lean Management & Six Sigma such as Yellow Belt, Green Belt and Black Belt.  It provides consultancy to address the following areas:

  • Improving bottom line using Lean, Six Sigma and other quality tool and techniques through reduction in
  1. Customer complaints
  2. Quality costs
  3. Operating costs
  4. scrap/rework costs
  5. Inventories
  6. Cycle times
  • Strengthening Quality Management Systems through implementation of various quality standards, audits and building quality culture.   

For any enquiry, Contact:

Prof. Naresh Chawla
Program Co-ordinator
Email ID: nareshchawla@pec.ac.in
Mobile No.: +91-97790-70555

Dr. N.M Suri
Head, Centre for TQM
Email ID: nmsuri@pec.ac.in
Mobile No.: +91-98155-64641